Gaming at betwoon is meant to be fun — a form of entertainment, not a way to make money or escape problems. betwoon is fully committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, controlled, and enjoyable.
Responsible gaming is at the heart of everything betwoon does. It means giving every Filipino player the knowledge, tools, and support to make informed decisions about their gaming activity — and to step back when gaming stops being fun.
betwoon believes that gambling should always be a leisure activity with a budget you can afford to lose. It should never be used as a way to recover financial losses, cope with stress, or substitute for real-life social connection. Whether you are playing slots, bingo, keno, or hi-lo on betwoon, the same principle applies: stay in control, set your limits, and play for fun.
betwoon's responsible gaming framework is built around three pillars: Prevention — stopping problems before they start; Intervention — providing tools to help players regain control; and Support — connecting players with professional help when they need it most.
Decide how much you can comfortably afford to spend before you start playing. Treat it as the cost of entertainment — not an investment.
It is easy to lose track of time when you are enjoying a game. Use betwoon's session time reminders to stay aware of how long you have been playing.
Gaming at betwoon is entertainment. If you find yourself playing to chase losses or relieve stress, that is a signal to take a break.
betwoon's responsible gaming tools let you set deposit, loss, and wager limits directly from your account settings — and they take effect immediately.
If you need time away from gaming, betwoon's cool-off and self-exclusion tools let you pause or close your account for a set period — no questions asked.
betwoon's support team is available 24/7. If you or someone you know needs help with problem gambling, reach out — we will point you in the right direction.
betwoon provides a full suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, easy to use, and designed to help you stay in control of your gaming activity at all times.
Set a maximum amount you can deposit into your betwoon account per day, week, or month in Philippine Peso (PHP). Once a limit is set, it cannot be increased for 24 hours — giving you time to reflect before raising it. Lowering a limit takes effect immediately.
Cap the total amount you are willing to lose over a defined period. When your loss limit is reached, betwoon will automatically prevent further wagers until the limit period resets. This tool is one of the most effective ways to protect your bankroll.
Set a maximum total bet amount per day, week, or month across all betwoon games — including slots, bingo, keno, and hi-lo. Wager limits work alongside deposit and loss limits to give you comprehensive control over your spending.
Set a reminder to alert you after a specified period of continuous play — for example, every 30, 60, or 90 minutes. When the reminder triggers, betwoon will display a notification prompting you to take a break and review your session activity.
Take a short break from betwoon by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is temporarily suspended and you will not be able to log in, deposit, or place bets. The cool-off cannot be cancelled once activated.
For players who need a longer break, betwoon offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is a serious commitment — once activated, it cannot be reversed until the exclusion period has fully elapsed.
How to access these tools: Log in to your betwoon account, navigate to Account Settings, and select the Responsible Gaming section. All tools are available there at no cost. If you need assistance setting up any of these tools, the betwoon support team is available 24/7.
Self-exclusion is one of the most powerful responsible gaming tools available at betwoon. If you feel that your gambling is becoming a problem, or if you simply want to take an extended break, follow these steps to activate self-exclusion on your betwoon account.
Visit betwoon.one and sign in using your registered email address and password. Make sure you are on a secure, private connection before proceeding.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
In the Account Settings menu, locate and click on the "Responsible Gaming" tab. This is where all of betwoon's player protection tools are housed.
Select "Self-Exclusion" from the list of available tools. Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion.
Review the terms of your self-exclusion carefully. Once you confirm, the exclusion takes effect immediately and cannot be reversed until the full period has elapsed.
If you encounter any difficulty activating self-exclusion, contact the betwoon support team immediately. The team is available 24/7 and will process your request without delay.
Important: Self-exclusion at betwoon applies to the betwoon.one platform only. If you wish to self-exclude from all PAGCOR-licensed operators in the Philippines, you should also contact PAGCOR directly to register on the national self-exclusion list.
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the warning signs early is the first step toward getting help. If you identify with any of the following, betwoon strongly encourages you to use the responsible gaming tools available on the platform or to seek professional support.
Spending more money on gambling than you originally planned or can afford to lose
Chasing losses — continuing to gamble in an attempt to win back money you have already lost
Gambling to escape stress, anxiety, depression, or problems at home or at work
Lying to family members or friends about how much time or money you spend gambling
Neglecting work, school, family responsibilities, or personal health because of gambling
Borrowing money — from friends, family, or through loans — specifically to fund gambling
Feeling restless, irritable, or anxious when you try to cut down or stop gambling
Repeatedly failing to stick to the spending or time limits you set for yourself
You are not alone. Problem gambling is a recognised condition that responds well to professional support. Reaching out for help is a sign of strength, not weakness. betwoon's support team can connect you with appropriate resources in the Philippines.
This quick self-check is not a clinical diagnostic tool, but it can help you reflect honestly on your current relationship with gambling. Read each statement and consider whether it applies to you. If you find yourself agreeing with several of these statements, it may be time to use betwoon's responsible gaming tools or to speak with a professional.
betwoon recommends that all players take a moment to complete this self-check periodically — not just when things feel out of control. Staying self-aware is one of the most effective ways to keep gaming fun and safe.
If you answer "Yes" to three or more of these questions, betwoon strongly encourages you to activate a cool-off period or self-exclusion, and to consider reaching out to a professional support service.
Have you ever spent more money gambling than you intended to in a single session?
Have you ever gambled with money that was set aside for essential expenses like rent, food, or bills?
Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement?
Have you ever tried to win back money you lost by gambling more — and ended up losing even more?
Have you ever hidden your gambling activity or the amount you spend from people close to you?
Has gambling ever caused conflict with your family, partner, or friends in Manila, Cebu, Davao, or wherever you are based?
Have you ever felt anxious, depressed, or guilty after a gambling session?
Have you ever borrowed money — from a friend, family member, or through a loan — to fund gambling?
Have you ever missed work, school, or an important family event because of gambling?
Have you ever felt that gambling is something you cannot stop, even when you want to?
betwoon is committed to connecting players who need support with the right resources. The following organisations provide professional, confidential assistance for problem gambling in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR maintains a national self-exclusion programme that covers all PAGCOR-licensed gaming venues and platforms. Contact PAGCOR directly to register on the national self-exclusion list.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including support for behavioural addictions such as problem gambling. The NCMH Crisis Hotline is available for Filipinos who need immediate mental health support.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Metro Manila, Cebu, and other major cities across the Philippines.
In Touch Community Services provides free, confidential counselling and crisis intervention services in the Philippines. Their trained counsellors can provide support for individuals and families affected by problem gambling and other behavioural health concerns.
The Department of Health (DOH) of the Philippines operates a national mental health programme that includes support for addiction and behavioural health issues. DOH-accredited hospitals in Manila, Quezon City, Makati, and other cities can provide referrals to appropriate treatment services.
betwoon's own support team is available 24/7 and can assist you in activating responsible gaming tools, processing self-exclusion requests, or pointing you toward professional support resources. Reach the team at [email protected] — plain text, not a link.
Got questions about betwoon's responsible gaming policies and tools? Here are answers to the most common questions from Filipino players. For anything not covered here, the betwoon support team is available around the clock.
betwoon is built for Filipino players who want a safe, fair, and entertaining gaming experience. Join thousands of players across Manila, Cebu, Davao, and Quezon City who enjoy betwoon's games responsibly — with full access to our suite of player protection tools from day one.