At betwoon, your privacy is not an afterthought — it is a core part of how the platform is built and operated. This Privacy Policy explains exactly what personal data betwoon collects from Filipino players, why it is collected, how it is used, and what rights you have over your own information.
These cards highlight the most important aspects of the betwoon Privacy Policy. They are a summary only — the full policy below contains the complete and binding details.
betwoon collects personal data you provide during registration — such as your name, date of birth, address, and contact details — as well as technical data generated by your use of the platform, including device information, IP address, and session activity.
Your data is used to operate your betwoon Account, process deposits and withdrawals in PHP, verify your identity for KYC compliance, deliver customer support, and comply with PAGCOR-regulated obligations including anti-money laundering requirements.
betwoon does not sell your personal data. Data is shared only with trusted service providers necessary to operate the platform — such as payment processors like GCash and BDO — and with regulatory authorities where required by Philippine law.
All data transmitted between your device and betwoon is protected by SSL/TLS encryption. Account access is secured by password authentication and optional two-factor authentication. betwoon applies strict access controls to limit who within the organisation can view your data.
As a betwoon player, you have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing and withdraw consent where processing is based on consent. Requests can be submitted to the betwoon support team.
betwoon retains personal data for as long as your Account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Financial transaction records are retained for a minimum of five years in line with anti-money laundering requirements.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data held by betwoon. These rights are real and enforceable — here is what they mean for you as a betwoon player.
To exercise any of these rights, contact the betwoon support team with your registered Account details and a clear description of your request. betwoon will respond within a reasonable timeframe and in accordance with applicable law.
Data requests: [email protected]
You have the right to request a copy of the personal data betwoon holds about you, including information about how it is being used and with whom it has been shared.
If any personal data betwoon holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betwoon's legal and regulatory retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to other types of processing where betwoon relies on legitimate interests as its legal basis.
Where technically feasible, you may request that betwoon provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
Where betwoon processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Note: This Privacy Policy applies to all personal data collected and processed by betwoon in connection with the betwoon.one platform and all associated services. By registering an Account or using the betwoon platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the betwoon Terms & Conditions.
betwoon ("we," "us," "our") is committed to protecting the privacy and personal data of all players who use the betwoon platform at betwoon.one. This Privacy Policy sets out in clear terms what personal data we collect, the purposes for which we use it, the legal bases on which we rely, and the rights available to you under applicable Philippine data protection law.
This Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). betwoon is committed to full compliance with these requirements and to handling your personal data with transparency, integrity, and care.
If you have any questions about this Privacy Policy or about how betwoon handles your personal data, please contact the betwoon support team using the details provided in Section 14 of this Policy.
betwoon collects personal data in two broad categories: data you provide directly to us, and data generated automatically through your use of the platform.
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS ID) |
| Contact Data | Residential address (including barangay, city, province), email address, mobile number |
| Financial Data | GCash account number, PayMaya account details, BPI/BDO/Metrobank account information, transaction history, deposit and withdrawal records in PHP |
| Verification Data | Copies of government-issued identification documents, proof of address documents, selfie photographs submitted for KYC verification |
| Communications Data | Records of your correspondence with the betwoon support team, including live chat transcripts, email exchanges, and support ticket history |
| Category | Examples |
|---|---|
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone |
| Usage Data | Pages visited, games played, session duration, click patterns, search queries within the platform, features accessed |
| Gaming Data | Wager history, game outcomes, bonus usage, responsible gaming tool settings (e.g., deposit limits, self-exclusion status) |
| Cookie Data | Session cookies, preference cookies, analytics cookies — see Section 6 for full details |
betwoon collects personal data through the following means:
betwoon processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
betwoon uses the personal data it collects for the following purposes:
Marketing opt-out: If you no longer wish to receive marketing communications from betwoon, you may opt out at any time by updating your communication preferences in your Account settings or by contacting the betwoon support team.
betwoon uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the platform to function — including session management, login authentication, and security features. Cannot be disabled. | Session |
| Functional | Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | Collect anonymised data about how players use the platform to help betwoon improve performance and user experience. | Up to 24 months |
| Marketing | Used to deliver relevant promotional content to players who have consented to marketing communications. | Up to 12 months |
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betwoon platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform.
betwoon does not sell your personal data to third parties for their own commercial purposes. Data is shared only as described in this section and only to the extent necessary for the stated purpose.
betwoon may share your personal data with the following categories of recipients:
All third parties with whom betwoon shares personal data are required to handle that data in accordance with applicable Philippine data protection law and betwoon's data protection standards.
betwoon primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines, betwoon will ensure that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act of 2012 and the standards set by the National Privacy Commission.
Such safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection. If you would like further information about the safeguards applied to international transfers of your personal data, please contact the betwoon support team.
betwoon retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
The following retention periods apply as a general guide:
Where personal data is no longer required for any of the above purposes, betwoon will securely delete or anonymise it in accordance with its data retention and disposal procedures.
betwoon implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While betwoon takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. betwoon cannot guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your betwoon Account login credentials confidential and for notifying betwoon immediately if you suspect any unauthorised access to your Account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betwoon will notify the National Privacy Commission and, where required, affected players in accordance with the Philippine Data Privacy Act of 2012.
The betwoon platform is strictly intended for adults aged 21 years and above. betwoon does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the betwoon registration process, and betwoon reserves the right to request documentary proof of age at any time.
If betwoon becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to delete that data and close the associated Account. If you believe that betwoon may have inadvertently collected data from a minor, please contact the betwoon support team immediately.
The betwoon platform may contain references to third-party services, such as payment providers. betwoon is not responsible for the privacy practices of any third-party service providers. When you interact with a third-party service — for example, when completing a GCash or PayMaya transaction — you are subject to that provider's own privacy policy and terms of service.
betwoon encourages you to review the privacy policies of any third-party services you use in connection with your betwoon Account. betwoon accepts no liability for the data practices of third-party providers.
betwoon reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or betwoon's data processing practices. Where changes are material, betwoon will provide reasonable notice to players via email or a prominent notice on the platform prior to the changes taking effect.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. betwoon recommends that players review this Policy periodically to stay informed of how their personal data is being handled. Your continued use of the betwoon platform following the publication of any amendment constitutes your acknowledgement of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to make a complaint about how betwoon has handled your personal data, please contact the betwoon support team. betwoon aims to respond to all data-related requests within 15 business days.
Privacy enquiries: [email protected]
If you are not satisfied with betwoon's response to your complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for administering and enforcing the Philippine Data Privacy Act of 2012.
National Privacy Commission (Philippines): The NPC can be contacted through its official channels. betwoon encourages players to first attempt to resolve any privacy concern directly with the betwoon support team before escalating to the NPC.
Now that you know how betwoon protects your privacy, join thousands of Filipino players enjoying a secure, fair, and transparent gaming experience. Must be 21 or older to register.